THE IMPACT OF TQM IMPLEMENTATION ON
Dr. Mohamad Shehada
Volume - 2 Issue - 2, Pages - 2553-2571
The objective of this paper is to evaluate the impact of Total Quality Management (TQM)
implementation on the performance of Dubai Chamber of Commerce and Industry (ACCI), and
to find out whether it increases the efficiency and productivity of employees in order to serve
better the Business Sector. A survey was developed and distributed to a random sample of (325)
employees in Dubai Chamber and the valid ones for analysis were (317). Statistical Package for
Social Sciences (SPSS) was used to analyze the data collected.
The survey instrument was pilot tested, and the final questionnaire was distributed in October
2015. The survey instrument contained questions on employee's demographic and functional
elements such as: gender, qualifications, specialization, and years of experience. An internal
consistency tests (Cronbach Alpha) and other statistical methods were used.
The results of the study showed a high impact of TQM implementation on the performance of
employees at Dubai Chamber of Commerce.
Cite this Article:
[Shehada, Mohamad, Dr. "THE IMPACT OF TQM IMPLEMENTATION ON EMPLOYEE'S PERFORMANCE." International Journal of Social Science & Economic Research 2.2 (2017): 2553-571.]
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