References
[1] . Abd El-Hamed, M. Y. (2018). Transformational leadership and its connection with management innovation. Master Thesis. Assiut University: Cairo.
[2] . Agrawal, N. M. (2019). Modeling Deming’s quality principles to improve performance using interpretive structural modeling and MICMAC analysis. International Journal of Quality & Reliability Management, 36(7), 1159-1180.
[3] . Aguayo, R. (1991). Dr. Deming: The American Who Taught the Japanese about Quality. Fireside. 40-41.
[4] . Ahmad, S. Z. (2015). Evaluating student satisfaction of quality at international branch campuses. Assessment & evaluation in higher education, 40, 4, 488-507.
[5] . Aldaweesh, M. (2018). The effective implementation of total quality management and transformational leadership in higher education improvement: a case of Saudi universities. Brunel University London.
[6] . Al-Dhaafri, H. S., Al-Swidi, A. K., & Yusoff, R. Z. B. (2016). The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance. The TQM Journal, 28(6).
[7] . Ali, S. H. K., Khan, N. S., & Yildiz, Y. (2020). Leadership effects on CSR employee, media, customer, and NGOs. Management and Economics Research Journal, 6, 1-9.
[8] . Almuhajir A., & Jumat B. (2021). Transformational leadership of Dayah: empowerment of Dayah community in developing total quality management. Journal of Tarbiyah and Teacher Training, 24(1).
[9] . Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. Euro Med Journal of Business, 12(2), 163–188.
[10] . Amir, A., & Hendri, H. R. (2022). Transformative leadership in improving quality in Islamic education institutions. Al-Afkar Journal for Islamic Studies.
[11] . Angriani, M. R., Eliyana, A., Fitrah, H., & Sembodo, P. (2020). The Effect of Transactional and Transformational Leadership on Lecturer Performance with Job Satisfaction as the Mediation. Systematic Reviews in Pharmacy, 11(11).
[12] . Arokiasamy, A. R. A., Abdullah, A. G. K., Ahmad, M. Z. & Ismail, A. (2016). TL of school principals and organizational health of primary school teachers in Malaysia. Procedia-Social and Behavioral Sciences, 229, 151-157.
[13] . Ashour, S. (2020). Quality higher education is the foundation of a knowledge society: where does the UAE stand? Quality in Higher Education, 26(2), 209-223.
[14] . Awaru, O. (2015). The Influence of Leadership Style Transactional and Transformational Performance High school teacher in Sinjai District: Administrative Journal, 2(1).
[15] . Azizah, F. (2016). The Influence of Leadership Style Principal Transformational and Work Motivation Teachers against Teacher Performance at SMA Al-Islam, Surakarta. Sebelas Maret University. Master’s Thesis.
[16] . Bass, B. M. & Avolio, B. J. (1991). The full range of leadership development. Binghamton, NY: Bass, Avolio & Associates.
[17] . Bass, B. M. & Avolio, B. J. (1997). Full range leadership development - Manual for the multifactor leadership questionnaire. Redwood City, CA: Mind Garden.
[18] . Bass, B. M. (1985). Leadership and Performance beyond Expectation. New York: The Free Press.
[19] . Bass, B. M. (1990). Bass & Stogdill’s Handbook of leadership. Theory, research, and managerial applications. New York: The Free Press.
[20] . Bass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA: Sage Publication.
[21] . Bass, B. M., & Riggio, R. E. (2006). Transformational Leadership.
[22] . Bastari, A., Eliyana, A., & Wijayanti, T. W. (2020). Effects of transformational leadership styles on job performance with job motivation as mediation: A study in a state-owned enterprise. Management Science Letters, 10(12), 2883–2888.
[23] . Beard-Gunter, A., Ellis, D. G., & Found, P. A. (2019). TQM, games design and the implications of integration in Industry 4.0 systems. International journal of quality and service sciences, 11(2), 235-247.
[24] . Bennis, W. (1997). Managing people is like bearding cats. Provo, UT: Executive Excellence Publishing.
[25] . Bennis, W. G., & Nanus, B. (1985). Leaders: The strategies for taking charge. New York: Harper & Row.
[26] . Berkovich, I. & Eyal, O. (2017). The mediating role of principal’s TL behaviors in promoting teacher’s emotional wellness at work: A study in Israeli primary schools. Educational Management Administration & Leadership, 2 (45).
[27] . Bilan, Y., Mishchuk, H., Roshchyk, I., Kmecova, I. (2020). An Analysis of Intellectual Potential and its Impact on the Social and Economic Development of European Countries. J. Compet., 12, 22.
[28] . Birasnav, M., & Bienstock, J. (2019). Supply Chain Integration, Advanced Manufacturing Technology, and Strategic Leadership: An Empirical Study. Computers & Industrial Engineering, 130, 142-157.
[29] . Boamah, S. A., Laschinger, H. K. S., Wong, C., & Clarke, S. (2017). Effect of transformational leadership on job satisfaction and patient safety outcomes. Nurs Outlook XXX, 1-10.
[30] . Budur, T., & Demir, A. (2019). Leadership Effects on Employee Perception about CSR in Kurdistan Region of Iraq. International Journal of Social Sciences & Educational Studies, 6(1), 142-154.
[31] . Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64-75.
[32] . Buric, Irena, Parma? Kova?i?, Maja, Hui?, Aleksandra. (20201). Transformational Leadership and Instructional Quality during the COVID-19 Pandemic: A Moderated Mediation Analysis. Journal for General Social Issues, 30, 181- 202.
[33] . Carrillo, M. (2019). Measuring and Ranking R&D Performance at the Country Level. Econ. Sociol, 12, 100–114.
[34] . Caspi, A., Roccas, S. & Bogler, R. (2013). Transformational and passive leadership: An initial investigation of university instructors as leaders in a virtual learning environment. Educational Management Administration & Leadership, 41(3), 372-392.
[35] . Cemil, T. Mohammad, B. & Hemn, A. (2020). Transformational Leadership Impact on Employees Performance, 49-59, 10.
[36] . Chawla, S., & Lenka, U. (2015). A study on learning organizations in Indian higher educational institutes. Journal of Workplace Learning, 27(2), 142–161.
[37] . Chih, W., & Lin, Y. A. (2009). The study of the antecedent factors of organizational commitment for high-tech industries in Taiwan. Total Quality Management, 20(8), 799- 815
[38] . Ciurea, A., & Nedelcu, A. (2014). Analysis of the instruments and techniques used for total quality management. Applicability and implications in the educational system’, Proceedings of the Scientific Conference, Transilvania University of Brasov, Romania, 2, 383–387.
[39] . Crissien-Borrero, T., Velásquez-Rodríguez, J., Neira-Rodado, D., & Turizo-Martínez, L. (2019). Measuring the quality of management in education. Review article. The Information Professional, 28(6).
[40] . Deming, W. E. (1993). The New Economics for Industry, Government, and Education. Boston: MIT Press.
[41] . Deming's. (1950). Lecture to Japanese Management. Translation by Teruhide Haga. (Accessed: 24/02/2021).
[42] . Elias, P., Behle, H., Atfield, G., Gambin, L., Green, A., Hogarth, T. & Warhurst, C. (2015). Reassessing the employment outcomes of higher education. In researching higher education, 114-131. Routledge.
[43] . Evan, S., Francisco O. R., & John W. M. (2021). The Societal Consequences of Higher Education. Sociology of Education, 49(1), 1-9.
[44] . Faisal, A. (2024). The Impact of Service Quality Dimensions on Customers Satisfaction at Jordanian. International Journal of Business Analytics and Security (IJBAS), 4(1), 25-37.
[45] . Fatih, C. (2018). Impact of Organizational culture on organizational performance: Northern Iraq Private Universities. International Journal of Pure and Applied Mathematics, 118(20), 4843-4859.
[46] . Fatima, S. M. Z., Ali, K., Azam, S. F., & Jacquline, T. (2019). The challenges of total quality management on education quality in UAE. European Journal of Economic and Financial Research, 3(4), 70-80.
[47] . Fauth, B., Decristan, J., Rieser, S., Klieme, E., & Büttner, G. (2014). Student ratings of teaching quality in primary school: Dimensions and prediction of student outcomes. Learning and Instruction, 29, 1–9.
[48] . Fernandez, A., & Shaw, G. (2020). Leadership in higher education in an era of new adaptive challenges. In INTED2020 Proceedings (pp. 61-65). IATED.
[49] . Fleenor, J. W., & Bryant, C. (2002, April). Leadership effectiveness and organizational culture: An exploratory study. In Meeting of the Society for Industrial and Organizational Psychology.
[50] . Gambhir, Victor, Wadhwa, C., Grover, Sandeep. (2016). Quality concerns in technical education in India: A quantifiable quality enabled model. Quality assurance in education, 24, 1, 2-25.
[51] . Garira, E. (2020). A proposed unified conceptual framework for quality of education in schools. Sage Open, 10(1).
[52] . Ghanem, R., ALBashtawy, M., Alkhawaldeh, A., ALBashtaw, Z., Khraisat, O., & ALBashtawy, B. (2021). Total quality management and innovation in nursing service organizations. EC Nursing and Healthcare, 3, 08-15.
[53] . Giorgia, M., Cristina, D. C. F., Alicia, B. G. (2020). Reputation and legitimacy: Key factors for HEIs’ sustained competitive advantage, Journal of Business Research, 112(2020), 342-353.
[54] . Girish, L., & Manish, K. (2020). Relevance of transformational leadership in higher education institution. International Journal of Management, 11(07), 1585-1592.
[55] . Hanaa, E. S., Omima, M. A. E. & Soad S. Mohamed. (2020). Obstacles of Implementing Total Quality Management in HEIs: Academic Staff’ perspective. Assiut Scientific Nursing Journal, 8(23), 49-61.
[56] . Hebah A. A. E., &Safiah B. S. (2020). Structural Model of Teaching Quality Improvement Factors for Academics Professional Development of UAE HEIs. Psychology and Education Journal, 58(2), 3748-3754
[57] . Heryana, M. (2015). TL, Teacher Work Motivation and Teacher Competence against Teacher Performance and Its Implications for Competence Graduate, 3(1).
[58] . Hunter, D. J., Erskine, J., Hicks, C., McGovern, T., Small, A., Lugsden, E., Whitty, P., Steen, I. N., & Eccles, M. (2014). A mixed-methods evaluation of transformational change in NHS North East.
[59] . Ibrahim, A.M., Joseph, N., Munene, J.C. (2013). The mediating role of total quality management on co-ordination mechanisms in quality service delivery in Ugandaâ's Local Governments. Public Administration and Policy Research, 5(5), 124-132.
[60] . Jeff, Q., Aaron, D., Greg, B. & Johnson, J. T. (2015). Comparison of transformational leadership practices: Implications for school districts and principal preparation programs. Journal of Leadership Education, 14(3).
[61] . Juran, J. M. (2004), Architect of Quality: The Autobiography of Dr. Joseph M. Juran (1 ed.), New York City: McGraw-Hill.
[62] . Kinik, F. S. F., & Cetin, M. O. (2015). An analysis of academic leadership behavior from the perspective of TL. Procedia-Social and Behavioral Sciences, 207, 519-527.
[63] . Kosgei, J. J. (2019). Service Quality and Customer Satisfaction in Registered Private Security Firms in Kenya (Doctoral dissertation, University of Nairobi).
[64] . Krsti? M, Filipe JA, Chavaglia J. (2020). Higher Education as a Determinant of the Competitiveness and Sustainable Development of an Economy. Sustainability. 2020; 12(16):6607
[65] . Kumar, G. (2017). Quality in higher education from different perspectives: a literature review. International journal for quality research, 11, 1, 17-34.
[66] . Kumar, V., & Sharma, R. R. K. (2017). Relating management problem-solving styles of leaders to TQM focus: an empirical study. The TQM Journal, 29(2), 218-239.
[67] . Litz, David & Scott, Shelleyann. (2016). Transformational leadership in the educational system of the United Arab Emirates. Educational Management Administration & Leadership, 45. 10.1177/1741143216636112.
[68] . Luburi?, R. (2015). Quality management principles and benefits of their implementation in central banks. Journal of Central Banking Theory and Practice, 4(3), 91-121.
[69] . Mahdinezhad, M., Yunus, J. N., Noor, M. A., & Kotamjani, S. S. (2017). The Association of Leadership Styles and Administrators’ Performance. International Journal of Academic Research in Business and Social Sciences, 7(6).
[70] . Maneejuk, P. & Yamaka, W. (2021). The Impact of Higher Education on Economic Growth in ASEAN-5 Countries. Sustainability, 13, 520.
[71] . Manurung, E. F. (2020). The Effects of Transformational Leadership, Competence, and Compensation on Work Motivation and Implications on the Performance of Lecturers of Maritime College in DKI Jakarta. International Journal of Multicultural and Multi religious Understanding, 7(6), 112.
[72] . Maskurochman, A., Nugroho, M., & Riyadi, S. (2020). The influence of transformational leadership, organizational support, and job satisfaction on motivation and employee performance. Journal of Information and Management, 7(10).
[73] . Mathur, S., Antony, J., Olivia, M., Fabiane Letícia, L., Shreeranga, B., Raja, J., & Ayon, C. (2022). An empirical study into the use of 7 quality control tools in higher education institutions (HEIs). The TQM Journal.
[74] . Meilina, B. (2010). Principal Transformational Leadership1 in Improving Organizational Performance, Paper, International Conference1 Education Management, Yogyakarta: UNY.
[75] . Nadim, Z. S., & Al-Hinai, A. H. (2016). Critical success factors of TQM in higher education institutions context. International Journal of Applied Sciences and Management, 1(2), 147-156.
[76] . Nasim, K., Sikander, A., & Tian, X. (2020). Twenty years of research on total quality management in Higher Education: A systematic literature review. Higher Education Quarterly, 74(1), 75-97.
[77] . Nikolaos, K., & Eleni, S. (2020). A review of total quality management applications in schools. Int. J. Management in Education, 14(2), 121-134.
[78] . Noraini, A. T., Ishak, M. S. & Hussain K. H. (2014). The Influence of transformational leadership dimensions on marketing innovation in Iraqi public universities. International journal of innovative research & development. 3(9), 345-355.
[79] . Nurhayati, R. (2018). The impact of quality awareness on quality results of manufacturing firms: The mediating effect of total quality management. Archives of Business Research, 6(12).
[80] . O'Hora, D., Dale, R., Piiroinen, P. T., & Connolly, F. (2013). Local dynamics in decision making: The evolution of preference within and across decisions. Scientific reports, 3(1), 2210.
[81] . O'Sullivan, Kathy. (2017). Student Leadership in Sustainable Development in a Private University in the UAE-A Case Study. 10.1007/978-3-319-47868-5_13.
[82] . Owlia, M. S., & Aspinwall, E. M. (1996). A framework for the dimensions of quality in higher education. Quality assurance in education, 4(2), 12-20.
[83] . Owusu-Agyeman, Y. (2021). Transformational leadership and innovation in higher education: A participative process approach. International Journal of Leadership in Education, 24(5), 694-716.
[84] . Pakdil, F., & Pakdil, F. (2020). Overview of quality and six sigma. Six Sigma for Students: A Problem-Solving Methodology, 3-40.
[85] . Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
[86] . Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: a multiple-item scale for measuring customer cognizance’s of service quality. Journal of Retailing, 64(1), 12-40.
[87] . Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994, January). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. The Journal of Marketing, 58, 111–124.
[88] . Permana, A., Purba, H. H., & Rizkiyah, N. D. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering, 9(1), 25-36.
[89] . Poksinska, B., Dahlgaard, J. J., & Antoni, M. (2002). The state of ISO 9000 certification: a study of Swedish organizations. The TQM magazine.
[90] . Pongpearchan, P. (2016). Effect of transformational leadership and high-performance work system on job motivation and task performance: Empirical evidence from business schools of Thailand universities. Journal of Business and Retail Management Research, 10(3), 93–105.
[91] . Prabowo, T. S., Noermijati, N. & Wirawan, D. I. (2018). The Influence of Transformational Leadership and Work Motivation on Employee Performance Mediated By Job Satisfaction. Journal of Applied Management (JAM), 16(1).
[92] . Prestiadi, D., Gunawan, I., & Sumarsono, R. B. (2020, December). Role of transformational leadership in education 4.0. In 6th International Conference on Education and Technology (ICET 2020) (pp. 120-124). Atlantis Press.
[93] . Psomas, E. & Antony, J. (2017). Total quality management elements and results in HEIs, The Greek case. Quality Assurance in Education, 25(2), 206-223.
[94] . Retno, R., & Achmad, S. (2020). The effect of transformational leadership on employee performance mediated by job satisfaction and employee engagement. International Journal of Business, Economics and Law, 21, 5.
[95] . Rida, W. (2020). How Total Quality Management Stimulates the Relationship between Entrepreneurial Orientation and SMEs Performance: The Case of Pakistan. European Online Journal of Natural and Social Sciences, 9(2).
[96] . Rosinawati, D., Ifah Khadijah, & Waska Warta. (2021). Implementation of total quality management (TQM) in the implementation of education quality control in information engineering study program. International Journal of Nusantara Islam, 9(1), 188-196.
[97] . Rui Chen, Yuan-Duen Lee & Cheng-Hua Wang (2020) Total quality management and sustainable competitive advantage: serial mediation of transformational leadership and executive ability. Total Quality Management & Business Excellence, 31(5-6), 451-468.
[98] . Sabah, F. M. (2013). The Higher Education in Iraq Challenges and Recommendations. Journal of Advanced Social Research, 3(9), 255-264.
[99] . Sakarina, S., Kamaludin, Rambat Nursasongko, Muhartini Salim. (2021). Organizational Performance as A Mediator for The Variable Impact of Total Quality Management, Organizational Trust and Esprit De Corps on The Quality of Higher Education. The International Journal of Social Sciences World, 3(2), 302-313.
[100] . Sam, M. K., Soong, C. J., & Kok, C. W. (2020). A Malaysian Outcome-Based Engineering Education Model: The Implementation and Challenges in Future, International Conference on Innovation and Techno premiership. Inti Journal.
[101] . Sanjeet, G., Abbott, J. H., & Hassan, S. B. (2021). Transformational Leadership and Employee Creativity in an Information Technology (IT) Enterprises: Moderating Role of Openness to Experience. Hypothesis, 10(2).
[102] . Shafi, A. F. A. H., & Ab Wahid, H. B. (2023). The Impact of Transformational Leadership on Service Quality in United Arab Emirates (UAE) Higher Education Institutions. European Journal of Multidisciplinary Studies, 8(2), 64-83.
[103] . Sherry, C., Bhat, R., Beaver, B., & Ling, A. (2004). Students as customers: The expectations and perceptions of local and international students. Paper presented at HERDSA 2004 Conference, Sarawak, Malaysia, July1.
[104] . Sidaoui, M. (2007). Transformational leadership practices of deans and the perceived organizational culture of United Arab Emirates public universities: a regression analysis study. Doctoral Dissertations, 231.
[105] . Siddiqui, J., & Rahman, Z. (2007). TQM principles' application on information systems for empirical goals: A study of Indian organizations. The TQM magazine, 19(1), 76-87.
[106] . Sladjana, S. (2017). The impact of dimensions of TL on post-acquisition performance of acquired company. Economic horizons, 19(2), 95-108.
[107] . Suifan, T. S., & Al-Janini, M. (2017). The relationship between TL and employees’ creativity in the Jordanian Banking Sector. International Review of Management and Marketing, 7(2), 284-292.
[108] . Surya, B., Saleh, H., & Syafri, D. N. A. A. (2019). Impact and Sustainability of New Urban Area Development in Moncongloe-Pattalassang, Mamminasata Metropolitan. Journal of Southwest Jiaotong University, 54(6).
[109] . Torlak, N. G., & Kuzey, C. (2019). Leadership, job satisfaction and performance links in private education institutes of Pakistan. International Journal of Productivity and Performance Management, 68 (2), 276-295.
[110] . Trofino, A. J. (2001). Transformational leadership: moving total quality management to excellent organizations. International Nursing Review, 47(4).
[111] . Udriyah, U., Tham, J. & Azam, S. M. F. (2019). The Effects of Market Orientation and Innovation on Competitive Advantage and Business Performance of Textile SMEs, Management Science Letters, 9(9), 1419-1428.
[112] . Umme, S. S., Ridzuan, D., & Yao, L. (2015). Transactional or Transformational Leadership: Which Works Best for Now? International Journal of Industrial Management, 1(June), 1–8.
[113] . Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality assurance in education, 15(1), 92-112.
[114] . Vijayan, G. I. (2018). Study of Reciprocal Accountability and Total Quality Management in Education Sector and Its Ideal Implementation towards Sustainable Development. Advances in Intelligent Systems Research, 143.
[115] . Viswanadhan, K. G. (2007). Teachers’ outlook on improvement of quality of engineering education in India. WSEAS transactions on advances in engineering education, 4, 8.
[116] . Volchik, V., Oganesyan, A. & Olejarz, T. (2018). Higher Education as a Factor of Socio-Economic Performance and Development. J. Int. Stud., 11, 326–340.
[117] . Wagimin, M., Elisa, K., Juhary, A., & Vembri, N. H. (2019). The effect of leadership on employee performance with Total Quality Management (TQM), as a mediating variable in Indonesian Petroleum Companies: A case study. International Journal of Integrated Engineering, 11(5), 180-188.
[118] . Wahyuningdyah, E. (2015). Improve Teacher Performance Through TL. Surabaya: Kresna Bina Insan Prim.
[119] . Wang, X., & Cheng, Z. (2020). Cross-sectional studies: strengths, weaknesses, and recommendations. Chest, 158(1), S65-S71.
[120] . Xu, J. H. (2017). Leadership theory in clinical practice. Chinese Nursing Research, 4(4), 155-157.
[121] . Yusuf, F. A. (2023). Total quality management (TQM) and quality of higher education: A meta-analysis study. International Journal of Instruction, 16(2), 161-178.
[122] . Zanqar, F. S. M., Khatibi, A., Azam, S. F., & Tham, J. (2019). The Relationship between Total Quality Management and Service Quality in Higher Education of UAE. European Journal of Human Resource Management Studies.
International Journal of Social Science & Economic Research
