The Effectiveness of Information and Competence of Village Officials as
Determinants of Community Satisfaction in the BLT Program in East
Bulango District

Yulistawati Mokambu , Ismet Sulila; Rusli Isa

doi:10.46609/IJSSER.2025.v10i12.010

Title: The Effectiveness of Information and Competence of Village Officials as Determinants of Community Satisfaction in the BLT Program in East Bulango District
Authors: Yulistawati Mokambu , Ismet Sulila and Rusli Isa
Journal: International Journal of Social Science and Economic Research (IJSSER) ISSN: 2455-8834 Volume: 10 Issue: 12 Publication Date: December 2025 DOI: 10.46609/IJSSER.2025.v10i12.010
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Yulistawati Mokambu1 , Ismet Sulila2 and Rusli Isa3 1,2,3. Master Program in Public Administration, Postgraduate, Gorontalo State University
MLA 8 Mokambu, Yulistawati, et al. "The Effectiveness of Information and Competence of Village Officials as Determinants of Community Satisfaction in the BLT Program in East Bulango District." Int. j. of Social Science and Economic Research, vol. 10, no. 12, Dec. 2025, pp. 6344-6351, doi.org/10.46609/IJSSER.2025.v10i12.010. Accessed Dec. 2025. APA 6 Mokambu, Y., Sulila, I., & Isa, R. (2025, December). The Effectiveness of Information and Competence of Village Officials as Determinants of Community Satisfaction in the BLT Program in East Bulango District. Int. j. of Social Science and Economic Research, 10(12), 6344-6351. Retrieved from https://doi.org/10.46609/IJSSER.2025.v10i12.010 Chicago Mokambu, Yulistawati, Ismet Sulila, and Rusli Isa. "The Effectiveness of Information and Competence of Village Officials as Determinants of Community Satisfaction in the BLT Program in East Bulango District." Int. j. of Social Science and Economic Research 10, no. 12 (December 2025), 6344-6351. Accessed December, 2025. https://doi.org/10.46609/IJSSER.2025.v10i12.010.
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ABSTRACT: This study analyzes the influence of the effectiveness of information and the competence of village officials on community satisfaction in the Direct Cash Assistance Program (BLT) in East Bulango District with the implementation of BLT as a mediation variable. Using a survey method of 111 respondents and analyzed through SEM-PLS, this study found that the model has a strong explainability with an R² value for BLT implementation of 0.523 and an R² for community satisfaction of 0.538. The test results showed that the effectiveness of information had a significant effect on the implementation of BLT (? = 0.425; t = 4.89) and community satisfaction (? = 0.271), while the competence of village officials had a significant effect on the implementation of BLT (? = 0.367; t = 4.11) but not directly significant on community satisfaction (? = 0.185). The implementation of BLT was the most dominant factor that affected community satisfaction (? = 0.538; t = 6.32). However, the indirect effect of information effectiveness (? = 0.152; t = 0.044) and the competence of the apparatus (? = 0.218; t = 0.285) through the implementation of BLT on community satisfaction was not significant. These findings confirm that the success of the implementation of BLT—which is timely, transparent, and procedural—is the main determinant of public satisfaction, while effective information and the competence of the apparatus only have a strong impact if implemented through the implementation of good programs. Research recommendations include improving the quality of public information, strengthening the capacity of village officials, and community involvement in the verification and socialization process of the program.

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