International Journal of Social Science & Economic Research
Submit Paper

Title:
The Determinants of Augmented Reality Adoption for Non-Users in E-Commerce: A Systematic Review of Decision-Making Factors

Authors:
Albannai, Omar Abdulla and Khalizul , Khalid

Journal: International Journal of Social Science and Economic Research (IJSSER)
ISSN: 2455-8834
Volume: 11
Issue: 6
Publication Date: June 2026
DOI: 10.46609/IJSSER.2026.v11i06.008

|| ||

Albannai, Omar Abdulla1 and Khalizul , Khalid2
1. Student of Management and Economics, Universiti Pendidikan Sultan Idris (UPSI), Tanjung Malim, Perak, Malaysia
2. Faculty of Management and Economics, Universiti Pendidikan Sultan Idris (UPSI), Tanjung Malim, Perak, Malaysia

MLA 8
Abdulla, Albannai, Omar, and Khalizul Khalid. "The Determinants of Augmented Reality Adoption for Non-Users in ECommerce: A Systematic Review of Decision-Making Factors." Int. j. of Social Science and Economic Research, vol. 11, no. 6, June 2026, pp. 2578-2600, doi.org/10.46609/IJSSER.2026.v11i06.008. Accessed June 2026.
APA 6
Abdulla, A., & Khalid, K. (2026, June). The Determinants of Augmented Reality Adoption for Non-Users in ECommerce: A Systematic Review of Decision-Making Factors. Int. j. of Social Science and Economic Research, 11(6), 2578-2600. Retrieved from https://doi.org/10.46609/IJSSER.2026.v11i06.008
Chicago
Abdulla, Albannai, Omar, and Khalizul Khalid. "The Determinants of Augmented Reality Adoption for Non-Users in ECommerce: A Systematic Review of Decision-Making Factors." Int. j. of Social Science and Economic Research 11, no. 6 (June 2026), 2578-2600. Accessed June, 2026. https://doi.org/10.46609/IJSSER.2026.v11i06.008.

References

[1] . Afrin, S., Zaman, S. R., Sadekeen, D., Islam, Z., Tabassum, N., & Islam, M. N. (2022). How usability and user experience vary among the basic m-commerce, AR and VR based user interfaces of mobile application for online shopping. Springer Series in Design and Innovation, 19, 44–53. https://doi.org/10.1007/978-3-030-89735-2_4
[2] . Alam, M. M. D., Awawdeh, A. E., & Muhamad, A. I. (2021). Factors affecting augmented reality adoption in the retail industry. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 142. https://doi.org/10.3390/joitmc7030142
[3] . Alotaibi, I. (2021). An exploratory study of augmented reality marketing in UAE. 2021 1st International Conference on Artificial Intelligence and Data Analytics (CAIDA), 271–272. https://doi.org/10.1109/CAIDA51941.2021.9425115
[4] . Bamiro, N. B., Zakariyah, Z., Li, Q., & Adewale, S. (2024b). Evaluating the Psychometric Properties of Economic Literacy Measures: A Systematic Review. Asian Journal of Assessment in Teaching and Learning, 14(1), 85-104.
[5] . Bamiro, N.B., Zakariya, Z., Raimi, L. and Thomas, Y. (2024a). Unlocking the nexus: exploring the mediating and moderating dynamics of risk factors in economic literacy for organizational performance - A systematic review. Journal Economic and Administrative Sciences, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JEAS-12-2023-0343
[6] . Beurer-Züllig, B., & Meißner, M. (2022). Let me entertain you—The influence of augmented reality on purchasing intention in e-commerce. Sustainability, 14(21), 14264.
[7] . Butu, A., Brum?, I. S., Tanas?, L., Rodino, S., Vasiliu, C. D., Dobo?, S., & Butu, M. (2020). The impact of COVID-19 crisis upon the consumer buying behavior of fresh vegetables directly from local producers: Case study: The quarantined area of Suceava County, Romania. International Journal of Environmental Research and Public Health, 17(15), 5485. https://doi.org/10.3390/ijerph17155485
[8] . Chao, C. M. (2019). An analysis of learners’ intentions toward virtual reality online learning systems: A case study in Taiwan. The Electronic Library, 37(4), 723-744. https://doi.org/10.1108/EL-12-2018-0242
[9] . Chen, Y., Liu, C., & Zhang, X. (2022). The mediation effect of marketing activities toward augmented reality: The perspective of extended customer experience. Virtual Reality, 26, 1-16. https://doi.org/10.1007/s10055-021-00539-7
[10] . Cho, N., Wang, Y., Lim, J. H., & Yu, G. (2022). The study of factors influencing the intention of continuous usage using augmented reality games: Comparative analysis of Korean and Chinese users. Asia Pacific Journal of Information Systems, 32(2), 249–274. https://doi.org/10.14329/apjis.2022.32.2.249
[11] . Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
[12] . Fan, X., Chai, Z., Deng, N., & Dong, X. (2020). Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective. Journal of Retailing and Consumer Services, 53, 101986. https://doi.org/10.1016/j.jretconser.2019.101986
[13] . Fussell, S. G., & Truong, D. (2022). Using virtual reality for dynamic learning: An extended technology acceptance model. Virtual Reality, 26(1), 249–267. https://doi.org/10.1007/s10055-021-00554-x
[14] . Gabriel, A., Ajriya, A. D., Fahmi, C. Z. N., & Handayani, P. W. (2023). The influence of augmented reality on e-commerce: A case study on fashion and beauty products. Cogent Business & Management, 10(2), 2208716. https://doi.org/10.1080/23311975.2023.2208716
[15] . Garg, N., Pareek, A., Lale, A., & Jagannath Charya, S. K. (2021). Evolution in e-commerce with augmented reality. IOP Conference Series: Materials Science and Engineering, 1012(1), 012041. https://doi.org/10.1088/1757-899x/1012/1/012041
[16] . Habil, S. G. M., El-Deep, S., & El-Bassiouny, N. (2022). Generation COVID: Augmented reality and the new digital consumer. In Digital Transformation and Global Society (pp. 121-137). Springer.
[17] . Han, S. L., Kim, J., & Lee, J. (2023). The role of VR shopping in digitalization of SCM for sustainable management: Application of SOR model and experience economy. Sustainability, 15(2), 1469. https://doi.org/10.3390/su15021469
[18] . Ho, Y., Alam, S. S., Masukujjaman, M., Lin, C., & Susmit, S. (2022). Intention to adopt AI-powered online service among tourism and hospitality companies. International Journal of Technology and Human Interaction, 18(1), 1-19. https://doi.org/10.4018/IJTHI.299357
[19] . Habil, S. G. M., El-Deeb, S., & El-Bassiouny, N. (2022). Generation COVID: Augmented reality and the new digital consumer. In 2022 AMA Winter Academic Conference Proceedings (pp. 648–669). American Marketing Association.
[20] . Idris, M. O., Mustafa, M. C., Wong, K. T., Bamiro, N. B., & Ismail, A. O. (2024). Emerging Readers: Systematic Exploration of Effective English Reading Strategies for Preschoolers. Pedagogika/Pedagogy, 155(3), 147-173.
[21] . Jarrah, H. Y., & Alkhasawneh, T. (2023). The impact continuous adaptation of augmented reality after COVID-19 in United Arab Emirates. International Journal of Instruction, 16(2), 719-734. https://doi.org/10.29333/iji.2023.16238a
[22] . Kowalczuk, P., Siepmann, C., & Adler, J. (2021). Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. Journal of Business Research, 124, 357–373.
[23] . Kumar, A., & Gupta, A. (2016). Factors influencing the adoption of augmented reality for e-commerce. International Journal of Computer Applications, 133(4), 16-20.
[24] . Marwala, T., & Hurwitz, E. (2017). Artificial intelligence and economic theory: Skynet in the market. Springer.
[25] . Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. MIT Press.
[26] . Nguyen, T. T. (2022). The determinants of augmented reality adoption in Vietnam: An empirical study. Journal of Distribution Science, 20(4), 67-77.
[27] . Nikhashemi, S. R., Knight, H. H., Nusair, K., & Liat, C. B. (2021). Augmented reality in smart retailing: A symmetric approach to continuous intention to use retail brands’ mobile AR apps. Journal of Retailing and Consumer Services, 60, 102464. https://doi.org/10.1016/j.jretconser.2021.102464
[28] . Page, M.J.; McKenzie, J.E.; Bossuyt, P.M.; Boutron, I.; Hoffmann, T.C.; Mulrow, C.D.; Shamseer, L.; Tetzlaff, J.M.; Akl, E.A.; Brennan, S.E.; et al. The PRISMA 2020 Statement: An Updated Guideline for Reporting Systematic Reviews. PLoS Med. 2021, 18, e1003583
[29] . Rauschnabel, P. A., Felix, R., & Hinsch, C. (2019). Augmented reality marketing: How mobile AR apps can improve brands through inspiration. Journal of Retailing and Consumer Services, 49, 43–53. https://doi.org/10.1016/j.jretconser.2019.03.004
[30] . Rese, A., Baier, D., Geyer-Schulz, A., & Schreiber, S. (2017). Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets. Journal of Retailing and Consumer Services, 38, 47-55. https://doi.org/10.1016/j.jretconser.2017.05.004
[31] . Rosário, A. T., & Raimundo, R. (2024). Sustainable entrepreneurship education: a systematic bibliometric literature review. Sustainability, 16(2), 784.
[32] . Salisu, M. A., Marafa, L., Bamiro, N. B., Shokunbi, M. O., & Raimi, B. O. (2025). Systematic review of post-COVID policies and strategies for strengthening e-commerce cooperation among ASEAN countries. Journal of Economic and Administrative Sciences.
[33] . Smink, A. R., Frowijn, S., Van Reijmersdal, E. A., Van Noort, G., & Neijens, P. C. (2019). Try online before you buy: How does shopping with augmented reality affect brand responses and personal data disclosure. Electronic Commerce Research and Applications, 35, 100854. https://doi.org/10.1016/j.elerap.2019.100854
[34] . Toraman, Y. (2023). User acceptance of metaverse: An analysis for e-commerce in the framework of technology acceptance model (TAM). Operational Research in Engineering Sciences: Theory and Applications, 6(1), 1-15. https://doi.org/10.31181/oresta250123062t
[35] . Yim, M. Y.-C., & Chu, S.-C. (2017). Is augmented reality technology an effective tool for e-commerce? An interactivity and vividness perspective. Journal of Interactive Marketing, 39, 89–103. https://doi.org/10.1016/j.intmar.2017.04.001

ABSTRACT:
Augmented Reality (AR) is a technology which transforms the e-commerce industry in which it offers retailers a powerful tool to close the gap between physical and online shopping. However, while the technology is rapidly evolving, understanding the factors that can convince a non-user to adopt AR for the first time remains a significant challenge. This study aims to fulfil and close that gap by identifying the specific factors which eventually drive the intention to use AR among to the consumers. This research employs a systematic literature review following PRISMA guidelines. It analyses fifteen quantitative studies sourced from Scopus and Google Scholar and studies two established theoretical models which are the Stimulus-Organism-Response (S-O-R) framework and the Technology Acceptance Model (TAM). The analysis identifies Interactivity and Spatial Presence as technological "Stimuli" that attract user interest. However, these features solely are not enough, hence, the study highlights and add the Self-Efficacy and Trust as additional determinants which act as critical factors to determine whether a non-user will actually engage with AR while shopping. The study concludes by proposing a unified conceptual framework which offer practical insights for developers and marketers to push non-users to use AR which indeed must not only be immersive but also intuitive and secure.

IJSSER is Member of