International Journal of Social Science & Economic Research
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Barnali Biswas

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Barnali Biswas
Research Scholar, Department of Geography, Cooch Behar Panchanan Barma University, Vivekananda Street, Cooch Behar-736101, West Bengal, India

Biswas, Barnali. "PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL." Int. j. of Social Science and Economic Research, vol. 3, no. 7, July 2018, pp. 3063-3073, Accessed 2018.
Biswas, B. (2018, July). PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL. Int. j. of Social Science and Economic Research, 3(7), 3063-3073. Retrieved from
Biswas, Barnali. "PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL." Int. j. of Social Science and Economic Research 3, no. 7 (July 2018), 3063-3073. Accessed , 2018.

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Satisfaction of patients is considered as one of the valid parameters to measure the quality of healthcare services. Satisfaction is defined as a complicated phenomenon that is closely linked with socio-demographic and personal aspects. This study aims to analyze the level of patients' satisfaction with health care services provided by two Community Health Centers (CHCs) of Alipurduar district with a focus on the socio-demographic correlates. To conduct this study, required data have been collected from primary sources where the sample size is 500, aged between 15 to 80 years. Net Promoter Score has been applied in this study with a scale of 1 to 10 point to get satisfaction index. Results indicate that people of the study area are not satisfied with existing health care services of CHCs. The extent of satisfaction is found to be associated with patients' psychological and personal characteristics and their experience and expectation from health care services. It has also been revealed that socio-demographic variables, like age, sex, education, income etc. are more correlated with the satisfaction of patients apart from their psychological and personal aspects.