International Journal of Social Science & Economic Research
Submit Paper

Title:
PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL

Authors:
Barnali Biswas

|| ||

Barnali Biswas
Research Scholar, Department of Geography, Cooch Behar Panchanan Barma University, Vivekananda Street, Cooch Behar-736101, West Bengal, India

MLA 8
Biswas, Barnali. "PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL." Int. j. of Social Science and Economic Research, vol. 3, no. 7, July 2018, pp. 3063-3073, ijsser.org/more2018.php?id=211. Accessed 2018.
APA
Biswas, B. (2018, July). PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL. Int. j. of Social Science and Economic Research, 3(7), 3063-3073. Retrieved from ijsser.org/more2018.php?id=211
Chicago
Biswas, Barnali. "PATIENTS' SATISFACTION WITH COMMUNITY HEALTHCARE SERVICES IN ALIPURDUAR DISTRICT, WEST BENGAL." Int. j. of Social Science and Economic Research 3, no. 7 (July 2018), 3063-3073. Accessed , 2018. ijsser.org/more2018.php?id=211.

References
[1]. Pascoe Gregory C. Patient Satisfaction in Primary Health Care: A Literature Review and Analysis. Evaluation and Program Planning, vol.6, no.3-4, pp. 185-210, Jan. 1983.
[2]. Importance of Patient Satisfaction, AAAHC, May. 2015. Available from: http://www.eaffect.com/aaahc-email-5-15/email.html
[3]. Prakash Bhanu. Patient Satisfaction. Journal of Cutaneous and Aesthetic Surgery, vol. 3, no. 3, pp. 151, Sep. 2010.
[4]. Al-Doghaither, Abdullah H, and Abdalla A. Saeed. Consumers' Satisfaction with Primary Health Services in the City of Jeddah, Saudi Arabia. Saudi Medical Journal, vol. 21, no. 5, pp. 447-54, 2000.
[5]. Krol Maarten W, Dolf Boer, Diana M. Delnoij and Jany JDJM Rademakers. The Net Promoter Score-An Asset to Patient Experience Surveys?. Health Expectations, vol. 18, no. 6, pp. 3099-109, Dec. 2015.
[6]. Bernhart Michael H, I. G. P. Wiadnyana, Haryoko Wihardjo and Imbalos Pohan. Patient Satisfaction in Developing Countries. Social Science & Medicine, vol. 48, no. 8, pp. 989-96, Apr. 1999.
[7]. Ahmad Iftikhar and Siraj Ud Din. Patients Satisfaction from the Health Care Services. Gomal Journal of Medical Sciences, vol. 8, no.1, Jun. 2010.
[8]. Bala Soudarssanane M and D Thiruselvakumar. Overcoming Problems in the Practice of Public Health among Tribals of India. Indian Journal of Community Medicine: Official Publication of Indian Association of Preventive & Social Medicine, vol. 34, no. 4, pp. 283, Oct. 2009.
[9]. Scholz Stefan, Baltazar Ngoli, and Steffen Flessa. Rapid Assessment of Infrastructure of Primary Health Care Facilities-A Relevant Instrument for Health Care Systems Management. BMC health services research, vol. 15, no. 1, pp. 183, Dec.2015.
[10]. Zeraati Hojjat, Farid Zayeri, Gholamreza Babaee, Navid Khanafshar and Fatemeh Ramezanzadeh. Required Hospital Beds Estimation: A Simulation Study. J Applied Sci, vol. 5, no. 7, pp. 1189-91, Jul. 2005.
[11]. Whatley Vanessa, Louise Jackson, and Jane Taylor. Improving Public Perceptions Around Cleanliness and Health Care-Associated Infection in Hospitals (Service Improvement). Journal of Infection Prevention, vol. 13, no. 6, pp. 192-199, Nov. 2012.
[12]. Wians Frank H. Clinical Laboratory Tests: Which, Why, And What Do The Results Mean?. Laboratory Medicine, vol. 40, no. 2, pp. 105-13, Oct. 2015.
[13]. LaVeist Thomas A and Amani Nuru-Jeter. Is Doctor-Patient Race Concordance Associated With Greater Satisfaction With Care?. Journal of Health and Social Behavior, 2002, p. 296-306.
[14]. Batbaatar Enkhjargal, Javkhlanbayar Dorjdagva, Ariunbat Luvsannyam, Matteo Mario Savino and Pietro Amenta. Determinants of Patient Satisfaction: A Systematic Review. Perspectives in Public Health, vol. 137, no. 2, pp. 89-101, Mar. 2017.
[15]. Hall Judith A and Michael C Dornan. Patient Socio-Demographic Characteristics as Predictors of Satisfaction with Medical Care: A Meta-Analysis. Social Science & Medicine, vol. 30, no. 7, pp. 811-8, Jan. 1990.
[16]. Xesfingi Sofia and Athanassios Vozikis. Patient Satisfaction with the Healthcare System: Assessing the Impact of Socio-Economic and Healthcare Provision Factors. BMC Health Services Research, vol. 16, no. 1, pp. 94, Dec. 2016.
[17]. Quintana Jose M, Nerea Gonzalez, Amaia Bilbao, Felipe Aizpuru, Antonio Escobar, Cristobal Esteban, Jose Antonio San-Sebastian, Emilio de-la-Sierra, and Andrew Thompson. Predictors of Patient Satisfaction with Hospital Health Care. BMC Health Services Research, vol. 6, no. 1, pp. 102, Dec.2006.
[18]. Aditi Naidu. Factors Affecting Patient Satisfaction and Healthcare Quality. International Journal of Health Care Quality Assurance, vol. 22, no. 4, pp. 366-381, Jun. 2009.
[19]. Margolis Stephen A, Sumayya Al-Marzouqi, Tony Revel and Richard L. Reed.Margolis SA, Al-Marzouqi S, Revel T, Reed RL. Patient Satisfaction with Primary Health Care Services in the United Arab Emirates. International Journal for Quality in Health Care, vol. 15, no. 3, pp. 241-49, May.2003.
[20]. Andaleeb Syed Saad. Service Quality Perceptions and Patient Satisfaction: A Study of Hospitals in a Developing Country. Social Science & Medicine, vol. 52, no. 9, pp. 1359-70, May. 2001.
[21]. Sitzia John and Neil Wood. Patient Satisfaction: A Review of Issues and Concepts. Social Science & Medicine, vol. 45, no. 12, pp. 1829-43. Dec. 1997.

Abstract:
Satisfaction of patients is considered as one of the valid parameters to measure the quality of healthcare services. Satisfaction is defined as a complicated phenomenon that is closely linked with socio-demographic and personal aspects. This study aims to analyze the level of patients' satisfaction with health care services provided by two Community Health Centers (CHCs) of Alipurduar district with a focus on the socio-demographic correlates. To conduct this study, required data have been collected from primary sources where the sample size is 500, aged between 15 to 80 years. Net Promoter Score has been applied in this study with a scale of 1 to 10 point to get satisfaction index. Results indicate that people of the study area are not satisfied with existing health care services of CHCs. The extent of satisfaction is found to be associated with patients' psychological and personal characteristics and their experience and expectation from health care services. It has also been revealed that socio-demographic variables, like age, sex, education, income etc. are more correlated with the satisfaction of patients apart from their psychological and personal aspects.