International Journal of Social Science & Economic Research
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Title:
ANALYSIS OF SERVICE PERFORMANCE MEASURED WITH COMMUNITY SATISFACTION INDEX AT POLICE REGIMENT BANGKA

Authors:
T. Roli Ilhamsyah Putra

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T. Roli Ilhamsyah Putra
Department of Management ,Syiah Kuala University, Banda Aceh, 23111, Indonesia

MLA 8
Putra, T. Roli Ilhamsyah. "ANALYSIS OF SERVICE PERFORMANCE MEASURED WITH COMMUNITY SATISFACTION INDEX AT POLICE REGIMENT BANGKA." Int. j. of Social Science and Economic Research, vol. 3, no. 1, Jan. 2018, pp. 371-379, ijsser.org/more2018.php?id=23. Accessed 2018.
APA
Putra, T. (2018, January). ANALYSIS OF SERVICE PERFORMANCE MEASURED WITH COMMUNITY SATISFACTION INDEX AT POLICE REGIMENT BANGKA. Int. j. of Social Science and Economic Research, 3(1), 371-379. Retrieved from ijsser.org/more2018.php?id=23
Chicago
Putra, T. Roli Ilhamsyah. "ANALYSIS OF SERVICE PERFORMANCE MEASURED WITH COMMUNITY SATISFACTION INDEX AT POLICE REGIMENT BANGKA." Int. j. of Social Science and Economic Research 3, no. 1 (January 2018), 371-379. Accessed , 2018. ijsser.org/more2018.php?id=23.

References
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Abstract:
Bangka is located on the outskirts of the coast on one of the islands of Indonesia. Police regiment (Polres) in Bangka perform a number of services like the other Polres conducted in Indonesia. Because of its geographical location, distance is often a problem, even the dexterity of the officers and the time-consuming process becomes the constraint of the community in enjoying the service of the Bangka Police. This study aims to asses the performance of public service of Polres Bangka specifying on the making of Police Note Certificate (SKCK) for citizens. The indicators used referenced from government regulation in the PermenPANRB number 16 of 2014 related to community satisfaction index. The result shown that the elements that have the highest index is the service time proving that the time SKCK service is correct. Followed by the officer behavior and the officer competence. In addition the product specification type of service looks satisfactory and the service requirements is also in accordance with the purpose of SKCK management. What is below the average is the cost / tariff / service tariff which has the lowest number followed by service procedure, complaint handling, suggestions and feedback, and service announcement. This illustrates that these four elements still do not compensate for other service elements of SKCK making process.