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Title: AN ANALYTICAL STUDY ON VARIOUS PROBLEMS FACED BY CUSTOMERS REGARDING CASHLESS TRANSACTIONS IN HARYANA
Authors: Dr. Seema Rathee, Gunjan Bhayana
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1Dr. Seema Rathee, 2Gunjan Bhayana 1. Assistant Professor, Department of Commerce, Maharshi Dayanand University, Rohtak, 124001, INDIA 2. Research Scholar, Department of Commerce, Maharshi Dayanand University, Rohtak, 124001, INDIA
MLA 8 Rathee, Dr. Seema, and Gunjan Bhayana. "AN ANALYTICAL STUDY ON VARIOUS PROBLEMS FACED BY CUSTOMERS REGARDING CASHLESS TRANSACTIONS IN HARYANA." Int. j. of Social Science and Economic Research, vol. 3, no. 11, Nov. 2018, pp. 6149-6165, ijsser.org/more2018.php?id=430. Accessed Nov. 2018. APA Rathee, D., & Bhayana, G. (2018, November). AN ANALYTICAL STUDY ON VARIOUS PROBLEMS FACED BY CUSTOMERS REGARDING CASHLESS TRANSACTIONS IN HARYANA. Int. j. of Social Science and Economic Research, 3(11), 6149-6165. Retrieved from ijsser.org/more2018.php?id=430 Chicago Rathee, Dr. Seema, and Gunjan Bhayana. "AN ANALYTICAL STUDY ON VARIOUS PROBLEMS FACED BY CUSTOMERS REGARDING CASHLESS TRANSACTIONS IN HARYANA." Int. j. of Social Science and Economic Research 3, no. 11 (November 2018), 6149-6165. Accessed November, 2018. ijsser.org/more2018.php?id=430.
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Abstract: The government has implemented a major change in the economic environment by demonetizing the currency notes- of Rs.500 and Rs.1000 denomination on November 8, 2016. The main motive behind this was to fight counterfeit money and erosion of black money. This leads to an incremendable rise in the cashless transactions. Hence, the present study aims to find out the problems faced by the customers while using various modes of cashless transactions. The data were gathered through questionnaire from a sample of 360 customers availing the facilities of various modes of cashless transactions. The data analyzed revealed that respondents faced high extent of Computer problem and Restrictions of using card limit problem while using cashless transactions. The findings also highlighted that several security measures helps to tackle problems faced by the customers in using different modes of cashless transactions.

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