International Journal of Social Science & Economic Research
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Title:
CRITICALITY OF TIME AND COST FACTORS TO THE USE OF CITIZEN SEREVICES - A STUDY ON ESEVA

Authors:
G. BHASKAR AND DR. V. MADUSUDHANA PRASAD

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G. BHASKAR1 AND DR. V. MADUSUDHANA PRASAD2
1. Ph.D Research Scholar, Rayalaseema University, Kurnool, Andhra Pradesh
2. Professor, JNTU, Hyderabad.

MLA 8
BHASKAR, G., and DR. V. MADUSUDHANA PRASAD. "CRITICALITY OF TIME AND COST FACTORS TO THE USE OF CITIZEN SEREVICES - A STUDY ON ESEVA." Int. j. of Social Science and Economic Research, vol. 3, no. 12, Dec. 2018, pp. 7025-7040, ijsser.org/more2018.php?id=496. Accessed Dec. 2018.
APA
BHASKAR, G., & PRASAD, D. (2018, December). CRITICALITY OF TIME AND COST FACTORS TO THE USE OF CITIZEN SEREVICES - A STUDY ON ESEVA. Int. j. of Social Science and Economic Research, 3(12), 7025-7040. Retrieved from ijsser.org/more2018.php?id=496
Chicago
BHASKAR, G., and DR. V. MADUSUDHANA PRASAD. "CRITICALITY OF TIME AND COST FACTORS TO THE USE OF CITIZEN SEREVICES - A STUDY ON ESEVA." Int. j. of Social Science and Economic Research 3, no. 12 (December 2018), 7025-7040. Accessed December, 2018. ijsser.org/more2018.php?id=496.

References
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Abstract:
Availing citizen services from the Government departmental counters is very time consuming and also prone to quality of services. The Government of Andhra Pradesh started electronic citizen services called eSeva in 1999 to provide a transparent, quality and single window services to the citizens. This paper is part of research study of the first author to assess the perception of citizens' services of eSeva. In this paper presents the criticality of the time and cost factors to the use of citizen services and whether these two dimensions are creating any impact on the quality of services offered by the eSeva centers. The data on these two dimensions was collected from 512 citizens visiting eSeva centers in the Hyderabad, analysed using SPSS 20 and presented the results in the table and graphical format.