International Journal of Social Science & Economic Research
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Title:
CUSTOMER PERCEPTION TOWARDS NET BANKING SERVICES PROVIDED WITH REFERENCE TO CANARA BANK

Authors:
Namratha .C.J, Dr. P. Paramashivaiah

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1Namratha .C.J, 2Dr. B.H. Devaraju
1. Research Scholar, Sri Siddhartha Research Centre, HMG road, Tumkur
2. Professor, DOSRC, Tumkur University, Tumkur

MLA 8
C.J, Namratha., and Dr. B.H. Devaraju. "CUSTOMER PERCEPTION TOWARDS NET BANKING SERVICES PROVIDED WITH REFERENCE TO CANARA BANK." Int. j. of Social Science and Economic Research, vol. 3, no. 12, Dec. 2018, pp. 7181-7191, ijsser.org/more2018.php?id=510. Accessed Dec. 2018.
APA
C.J, N., & Devaraju, D. (2018, December). CUSTOMER PERCEPTION TOWARDS NET BANKING SERVICES PROVIDED WITH REFERENCE TO CANARA BANK. Int. j. of Social Science and Economic Research, 3(12), 7181-7191. Retrieved from ijsser.org/more2018.php?id=510
Chicago
C.J, Namratha., and Dr. B.H. Devaraju. "CUSTOMER PERCEPTION TOWARDS NET BANKING SERVICES PROVIDED WITH REFERENCE TO CANARA BANK." Int. j. of Social Science and Economic Research 3, no. 12 (December 2018), 7181-7191. Accessed December, 2018. ijsser.org/more2018.php?id=510.

References
[1]. Polatoglu, V.N. and Ekin, S. (2001), "An empirical investigation of the Turkish consumers' acceptance of Internet banking services", International Journal of Bank Marketing, Vol. 19, No. 4, pp. 156-165.
[2]. Mols, N., Bukh, P and Neilsen, J. (1999). Distribution channel strategies in Danish retail banking. International Journal of Bank Marketing, Vol. 27, No. 1, Pp. 37-47.
[3]. Enos, L. (2001) Report: Critical Errors in Online Banking. e-Commerce Times, April 11, Wysiwyg://4/http://www.ecommercetimes.com/perl/story/8867.htm
[4]. Yoon, H. and Barker Steege, L. (2012). Development of a quantitative model of the impact of customers" personality and perceptions on Internet banking use. Computers in Human Behavior, 29(3).
[5]. Mattila, M., Karjaluoto, H. and Pento, T. (2003), "Internet banking adoption among mature customers: early majority or laggards?', Journal of Services Marketing, Vol. 17, No. 5, pp. 5 14- 528.

Abstract:
Net Banking is a web-based service that enables the banks authorized customers to access their account information. Net banking services helps to reduce the cost of operation of banks. Internet banking is able to provide solution for high cost conventional banking services providing. To know the customer perception towards net banking services provided by Canara Bank. The study also involves in identifying and analysing the purpose of net banking services and its various benefits or features. From the study, the perception of customers is analysed. It is clear that, more number of customers are successfully utilizing the net banking services.

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