Title: INNOVATIONS IN THE CONTEXTUALISATION OF SERVICE
RECOVERY MODELS: IS ENTREPRENEURIAL LEADERSHIP THE
RESPONSE FOR CHANGE MANAGEMENT CHALLENGES IN TODAY'S
Authors: Mammy Helou
Macquarie University, Sydney, Australia
MLA 8 Helou, Mammy. "INNOVATIONS IN THE CONTEXTUALISATION OF SERVICE RECOVERY MODELS: IS ENTREPRENEURIAL LEADERSHIP THE RESPONSE FOR CHANGE MANAGEMENT CHALLENGES IN TODAY'S CHINA." Int. j. of Social Science and Economic Research, vol. 3, no. 1, Jan. 2018, pp. 79-87, ijsser.org/more2018.php?id=6. Accessed 2018..
APA Helou, M. (2018, January). INNOVATIONS IN THE CONTEXTUALISATION OF SERVICE RECOVERY MODELS: IS ENTREPRENEURIAL LEADERSHIP THE RESPONSE FOR CHANGE MANAGEMENT CHALLENGES IN TODAY'S CHINA. Int. j. of Social Science and Economic Research, 3(1), 79-87. Retrieved from ijsser.org/more2018.php?id=6.
Chicago Helou, Mammy. "INNOVATIONS IN THE CONTEXTUALISATION OF SERVICE RECOVERY MODELS: IS ENTREPRENEURIAL LEADERSHIP THE RESPONSE FOR CHANGE MANAGEMENT CHALLENGES IN TODAY'S CHINA." Int. j. of Social Science and Economic Research 3, no. 1 (January 2018), 79-87. Accessed , 2018. ijsser.org/more2018.php?id=6.
References . Ash R. F. Kueh Y. Y. (1996) The Chinese Economy Under Xiaoping. Oxford: Clarendon Press.
Bagozzi R. P. (1995) "Reflections on Relationship Marketing in Consumer Markets" Journal of
the Academy of Marketing Science.
. Bastin M. (2014) "Entrepreneurship Education Needed in China" The Financial Times Ltd.
Boshoff C. (1997) "An Experimental Study of Service Recovery Options" International Journal
of Service Industry Management.
. Doctoroff T. (2015) "Chinese Consumer Confidence and China's Economy in 2015" The
. Ebner J. (2014) "Entrepreneurs: China's Next Growth Engine?" The Diplomat.
Garnier J. "Chinese Culture and Management" Report on the Seminar of Chinese Culture and
. Hirschman A. O. (1970) Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations
and States. Massachusetts: Harvard University Press.
. Hu B. McAleer, M. A. (1998) "Profit Analysis of Consumer Behaviour in Rural China"
Mathematics and Computers in Simulation.
. Kuo Y. (2016) "3 Great Forces Changing China's Consumer Market" World Economic Forum.
Manning T. (1997) "Service Back to the Drawing Board" Productivity for Excellence in
. Okpara F. O. (2007) "The Value of Creativity and Innovation in Entrepreneurship" Journal of
Asia Entrepreneurship and Sustainability.
. Rosenberg J. (1996) "Five Myths About Customer Satisfaction" Quality Progress.
. Soteriou A. C. Stravrinides Y. (1997) "An Internal Customer Service Quality Data Development
Analysis Model for Bank Branches" International Journal of Operations and Production
. Tai S. H. C. (2005) "Shopping Styles of Working Chinese Females" Journal of Retailing and
. Thomm R. (1996) Business China: A Practical Insight into Doing Business in China. Sydney:
Business and Professional Publishing.
. Qiu Y. (2011) "Understanding Chinese Consumers" China Business Review.
. Wu X. (2002) "Embracing the Market Entry into Self-employment in Transitional China, 1978-
1996" William Davidson Institute Working Paper No. 512.
. Yueh L. (2008) "China's Entrepreneurs" Centrepiece, Spring.
. Zhang J. Zhang L. Rozelle S. Boucher S. (2006) "Self-employment with Chinese Characteristics:
The Forgotten Engine of Rural China's Growth" Contemporary Economic Policy.
Abstract: The purpose of this study is to explore the role of Chinese entrepreneurship in the innovation of
new China-specific customer and service recovery models, as part of the overall transformation
in China's economic model for development and growth. This research is of six sections. First, it
presents a brief review of the Chinese economy. Secondly, it provides a discussion of the forces
impacting on China's consumer market. Thirdly, the characteristics of the new Chinese
consumer are explored. This is followed by an evaluation of the Chinese decision to adopt, adapt
or innovate new Chinese specific models of service recovery. Fifthly, this study evaluates the
role of entrepreneurship as a response to China's current challenges. Finally, the current study
concludes with directions for future research.
The International Journal of Social Science and Economic Research Inviting Papers/Articles for Current Issue Volume 3 No. 6 June 2018.
Submit your Paper through Online Submission System. Authors also can Send Paper to firstname.lastname@example.org ....... IF of IJSSER is 2.173 UGC Approved (Journal No. 63200) Editor in Chief IJSSER