International Journal of Social Science & Economic Research
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Title:
THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE AND ITS IMPLICATIONS ON PERFORMANCE OF OPERATIONAL CENTER OFFICE AT PT. BANK ACEH SYARIAH, BANDA ACEH, INDONESIA

Authors:
Samsuar, Nasir Azis, Faisal

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Samsuar, Nasir Azis, Faisal
Magister Management Program, Faculty of Economics and Business, Syiah Kuala University Banda Aceh, Indonesia

MLA 8
Samsuar, et al. "THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE AND ITS IMPLICATIONS ON PERFORMANCE OF OPERATIONAL CENTER OFFICE AT PT. BANK ACEH SYARIAH, BANDA ACEH, INDONESIA." Int. j. of Social Science and Economic Research, vol. 4, no. 6, June 2019, pp. 4472-4486, ijsser.org/more2019.php?id=343. Accessed June 2019.
APA
Samsuar, Azis, N., & Faisal. (2019, June). THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE AND ITS IMPLICATIONS ON PERFORMANCE OF OPERATIONAL CENTER OFFICE AT PT. BANK ACEH SYARIAH, BANDA ACEH, INDONESIA. Int. j. of Social Science and Economic Research, 4(6), 4472-4486. Retrieved from ijsser.org/more2019.php?id=343
Chicago
Samsuar, Nasir Azis, and Faisal. "THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE AND ITS IMPLICATIONS ON PERFORMANCE OF OPERATIONAL CENTER OFFICE AT PT. BANK ACEH SYARIAH, BANDA ACEH, INDONESIA." Int. j. of Social Science and Economic Research 4, no. 6 (June 2019), 4472-4486. Accessed June, 2019. ijsser.org/more2019.php?id=343.

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Abstract:
This study is to determine the condition of organizational commitment, organizational citizenship behavior, job satisfaction, and employee performance, the influence of organizational commitment on organizational performance, the influence of organizational citizenship behavior on organizational performance, the influence of job satisfaction on organizational performance, the influence of organizational commitment on employee performance, the influence of organizational citizenship behavior on employee performance, the influence of job satisfaction on employee performance, the influence of employee performance on organizational performance, the indirect influence of organizational commitment on organizational performance through employee performance, the indirect influence of organizational citizenship behavior on organizational performance through employee performance, the indirect influence of job satisfaction on organizational performance through employee performance. The study was conducted at KPO of PT. Bank Aceh Syariah with 155 respondents. The results show that organizational commitment, organizational citizenship behavior, job satisfaction have an influence on the employee performance of KPO at PT. Bank Aceh Syariah. It also shows that organizational commitment, organizational citizenship behavior, job satisfaction influence organizational performance. The results prove that employee performance has an influence on improving the organizational performance of KPO at PT. Bank Aceh Syariah. While the results of mediation testing indicate that there are indirect influence of organizational commitment, organizational citizenship behavior, and job satisfaction on organizational performance through employee performance.