Syafrizal, Nasir, Hafasnuddin
Magister Management Program, Fsculty of Economics and Business, Syiah Kuala University Banda Aceh, Indonesia

MLA 8
Syafrizal, et al. "THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia)." Int. j. of Social Science and Economic Research, vol. 4, no. 6, June 2019, pp. 4519-4532, ijsser.org/more2019.php?id=346. Accessed June 2019.
APA
Syafrizal, Nasir, & Hafasnuddin. (2019, June). THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia). Int. j. of Social Science and Economic Research, 4(6), 4519-4532. Retrieved from ijsser.org/more2019.php?id=346
Chicago
Syafrizal, Nasir, and Hafasnuddin. "THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia)." Int. j. of Social Science and Economic Research 4, no. 6 (June 2019), 4519-4532. Accessed June, 2019. ijsser.org/more2019.php?id=346.

References

[1]. Adie Kurbani (2017), "Pengaruh Kualitas Layanan Akademik dan Fasilitas Pendidikan Terhadap Kepuasan Mahasiswa Kuliah Pada Universitas PGRI Palembang", Jurnal Media Wahana Ekonomika, Vol.13, No.4
[2]. Ainur Rofiq (2007). "Pengaruh Dimensi Kepercayaan (Trust) Terhadap Partisipasi Pelanggan E-Commerce (Studi Pada Pelanggan E-Commerce Di Indonesia)", Tesis, Program Pasca Sarjana, Universitas Brawijaya Malang
[3]. Akbar, M. Muzahid dan Noorjahan Parvez (2009). "Impact of Service Quality, Trust and Customer Satisfacion on Customer Loyalty". ABAC Journal Vol.29, No.1, 24-38
[4]. Alaidin (2014), "Pengaruh Kerelasian Pemasaran Dan Citra Jasa Terhadap Kepuasan Serta Dampaknya Pada Loyalitas Pelanggan (Studi Kasus Pada Aceh Moda Taylor Banda Aceh)", Tesis, Universitas Syiah Kuala
[5]. Assauri, Sofjan. (2003). "Customer Service yang Baik Landasan Pencapaian Customer Satisfaction", Usahawan, No. 01, XXXII, Hal.25- 30. Jakarta.
[6]. Augustine M. Kara. et. al (2016). "Quality of Academic Resources and Students' Satisfaction in Public Universities in Kenya", International Journal of Learning, Teaching and Educational Research. Vol. 15, No. 10, pp. 130-146, September 2016
[7]. Azwar, H dan Bambang, W (2016). "Pengaruh Kepercayaan Dan Persepsi Risiko Terhadap Minat Membeli Secara Online Pada Pengunjung Website Classifieds Di Indonesia", Journal of Business Management and Enterpreneurship Education, Vol.1. No.1, hal 181-193
[8]. Bander A.Alsajjan (2014). "Satisfaction-Trust Model: Developing Customer Satisfaction and Trust Indices for Mobile Service Providers in the UK", International Review of Management and Business Research, ISSN : 2306-9007, Vol.3 , 1088-1104
[9]. Baron R.M dan Kenny D.A, (1986), The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statistical Consideration, Journal of Personality and Social Psychology, 51, 1173-1182.
[10]. Christea. F dan Andi N.G. (2013). "Pengaruh Dimensi Pelayanan Dan Dimensi Fasilitas Terhadap Kepuasan Mahasiswa Pada Universitas Kanjuruhan Malang", Jurnal Ekonomi Modernisasi, Vol.9, No.2 Hal 106-119
[11]. Darwin, Steven; Dan Kunto, Yohaness Sondang. 2014. Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia - Surabaya. Jurnal Manajemen Pemasaran Petra, Vol 2, No.1, Pp. 1-12
[12]. Dewi Nur Setiyaningsih dan D. Koeshatono (2014). "Pengaruh Kepuasan Dan Kepercayaan Konsumen Terhadap Loyalitas Konsumen Dengan Switching Cost Sebagai Variabel Mediasi", Journal of Penality and Social Psyhology, Vol.51, No.6.
[13]. Emel Kursunluoglu Yarimoglu. (2014). "A Review on Dimensions of Service Quality Models". Journal of Marketing Management, June 2014, Vol. 2, No. 2, pp. 79-93
[14]. Fakultas MIPA Universitas Syiah Kuala. http://fmipa.unsyiah.ac.id, diunduh pada tanggal 28 Agustus 2018
[15]. Fandy Tjiptono dan Gregorius Chandra (2016). " Service, Quality & Satisfaction", Penerbit Andi Offset, Edisi 4, Yogyakarta
[16]. Ferdinand, Augusty (2014). "Structural Equation Model (SEM)", Seri Pustaka, BP Undip-Undip Press
[17]. Francis Buttle (2007). "Customer Relationship Management", Penerbit Bayumedia Publishing, Malang
[18]. Geta Ambartiasari., A.Rahman, Lubis, Syafruddin Chan (2017). "Pengaruh Kualitas Pelayanan, Kepercayaan dan Fasilitas Kampus Terhadap Kepuasan dan dampaknya Kepada Loyalitas Mahasiswa Politeknik Indonesia Venezuela", Politeknik Indonesia Venezuela
[19]. Hair, J.F, et al. (2010). "Multivariate Data Analysis". (7th Edition). New Jersey : Pearson Education, Inc
[20]. Hanifah Mailany (2011). "Kajian Faktor-faktor yang mempengaruhi Kepuasan Mahasiswa dalam elaksanaan Pendidikan di Institut Pertanian Bogor". Tesis, Institut Pertanian Bogor
[21]. Ijaz, A, et al. (2011). "An Empirical Model of Student Satisfaction : Case of Pakistani Public Sector Business Schools". Journal of quality and Technology Management, Vol 7 Issue 2, 91-114
[22]. Ivonne Wood (2009). "Layanan Pelanggan", Penerbit Graha Ilmu, Edisi pertama,Yogyakarta
[23]. Jacky C.K.Chan, et al. (2015). "The Chinese Student Satisfaction and Self-Confidence Scale Is Reliable and Valid", Clinical Simulation in Nursing (2015) 11, 278-283
[24]. Khanchitpol Yousapronpaiboon (2014). "SERVQUAL: Measuring higher education service quality in Thailand". Procedia - Social and Behavioral Sciences 116, 1088 - 1095
[25]. Kordshouli HR, Jafarpour Y, Bouzanjani AA (2016). "An analysis of the pro-social behaviors of customers in response to the firms’ service quality". Iranian Journal of Management Studies (IJMS), Vol. 9, No. 1, pp. 21-41
[26]. Kuo-Lun Hsiao et.all (2010). "Antecedents and consequences of trust in online product recommendations", Vol. 34 No. 6, pp. 935-953, Emerald Group Pubslishing
[27]. Laksana, Fajar (2008). " Manajemen Pemasaran", Graha Ilmu, Yogyakarta
[28]. Lee, S. Dan H. Moghavvemi (2015), "The Dimension of Service Quality and Its Impact on Customer Satisfaction, Trust and Loyalty: A Case of Malaysian Banks". AseanJournal of Business and Accounting, 8 (2), hal. 91-121
[29]. Mahmood, V. N., Dangi, M. R. & Ali, K. A. (2014). "Exploring students' contentment level of the infrastructure at a public higher education institution in Malaysia". Gading Business and Management Journal, 18(1), 61-82
[30]. Mahmud, Marzuki (2012). "Manajemen Mutu Perguruan Tinggi", PT. Rajagrafindo Persada, Bandung
[31]. Malhotra, K, Naresh, (2005). "Riset Pemasaran Pendekatan Terapan", PT. Indeks Kelompok Gramedia, Jakarta
[32]. Mansor A.Z, Hasanordin.R, Abd Rashid M.H, Wan Rasyid W.E (2012). "Hierarchical Service Quality Model towards Student Satisfaction". International Journal of Innovation, Management and Technology, Vol. 3, No. 6, Hal 803-807
[33]. Munawwaratun Husna, Permana Honneyta Lubis (2019). "Pengaruh Motivasi Utilitarian Dan Motivasi Hedonis Terhadap Loyalitas Pelanggan Yang Dimediasi Oleh Kepuasan Pelanggan Pada Pengunjung Sport Station Banda Aceh", Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vol. 4, No. 1, 2019 Februari: 230-244.
[34]. N. Lepkova, G. Zukaite-Jefimoviene (2012). "Study On Customer Satisfaction With Facilities Management Services In Lithuania", Vol. XX, 2012, No. 4, 1 - 16
[35]. Narimawati.U & Munandar.D (2008). "Teknik Sampling : Teori dan Praktik dengan menggunakan SPSS 15", Gava Media, Yogyakarta
[36]. Narimawati.U & Sarwono.J (2007). "Structural Equation Model (SEM)", Gava Media,, Yogyakarta
[37]. Nazir, Mohammad (2011). "Metode Penelitian". Ghalia Indonesia. Bogor, Jawa Barat
[38]. Nina Rahmayanty (2010). "Manajemen Pelayanan Prima", Penerbit Graha Ilmu, Edisi pertama,Yogyakarta
[39]. Ntabathia, M. (2013). "Service quality and student satisfaction of students in private universities in Nairobi County". A Research Project for MBA Degree, Nairobi, Kenya
[40]. Panca Winahyuningsih (2010), "Pengaruh Kepercayaan Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Hotel Griptha Kudus", Fakultas Ekonomi Universitas Muria Kudus, ISSN : 1979-6889
[41]. Peraturan Menteri Riset, Teknologi dan Pendidikan Tinggi Republik Indonesia No. 59 Tahun 2016, tentang Pelayanan Publik di Kementerian Riset, Teknologi dan Pendidikan Tinggi
[42]. Shahzadi S.S. et al. (2017). "Service Quality and Student Satisfaction: The Moderating Role of University Culture, Reputation and Price in Education Sector of Pakistan", Iranian Journal of Management Studies (IJMS), Vol. 10, No. 1, Winter 2017, pp. 237-258
[43]. Siregar, Syofian (2010). "Statistika Deskriptif untuk Penelitian", PT.Rajagrafindo Persada, Jakarta
[44]. Steffi Mongkaren (2013), "Fasilitas Dan Kualitas Pelayanan Pengaruhnya Terhadap Kepuasan Penguna Jasa Rumah Sakit Advent Manado", Jurnal EMBA, Vol.1 No.4, Hal. 493-503
[45]. Suki NM, Sharif S, Suki NM. (2008). "Measuring Student's Satisfaction Towards The Co-Curricular Trainers : An Aplication of Structural Equation Modelling Technique". Labuan e-Journal of Muamalat and Society
[46]. Supranto, J (2010). "Analisis Multivariat : arti dan interpretasi", Rineka Cipta, Jakarta
[47]. Supriyadi, Edy (2014). "SPSS+Amos", In Media, Jakarta
[48]. Susan, Marcellia (2011). "Citra Institusi, Kepercayaan Mahasiswa dan Nilai Jasa Pendidikan Tinggi sebagai Variabel Antesenden dari Loyalitas Mahasiswa", Media Riset Bisnis dan Manajemen. Vol.11, No.1. pp.38-49
[49]. Syarifah I.F, M. Iqbal, Augustina.K (2016). "Pengaruh Kepercayaan Dan Komitmen Organisasi Terhadap Motivasi Dan Kepuasan Kerja", Jurnal Kependidikan, Vol. 46, No.1, Hal 121-134
[50]. Teo Boon Chui, et al. (2016). "Evaluation of Service Quality of Private Higher Education using Service Improvement Matrix", Procedia - Social and Behavioral Sciences 224 (2016) 132 - 140
[51]. Tuan, N. M. (2012). "Effects of service quality and price fairness on student Satisfaction". International Journal of Business and Social Science, Vol 3, No 19, 132-150
[52]. Tumini dan Mega Dwi Pratiwi. (2016), "Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Loyalitas Pelanggan Pada Perusahaan Otobus AKAS IV Probolinggo", Dinamika Global : Rebranding Keunggulan Kompetitif Berbasis Kearifan Lokal, 286-300
[53]. Wahyudin Rahman (2018). "Pengaruh Kualitas Layanan Dan Citra Institusi Terhadap Kepuasan Mahasiswa Di Fakultas Ekonomi Universitas Muhammadiyah Luwuk", Jurnal EMOR Vol. 2, No. 2, Hal. 95-115
[54]. Wibisono, Dermawan (2013). "Panduan Penyusuanan Skripsi, Tesis dan Disertasi", CV. Andi Offset (Penerbit Andi). Yogyakarta
[55]. Wijaya, David (2012). "Pemasaran Jasa Pendidikan", Salemba Empat, Jakarta
[56]. Yohanes, Y. S (2012). "Pengaruh Kualitas Layanan, Kepercayaan Kepuasan Mahasiswa Terhadap Minat Berperilaku (WOM) Mahasiswa (Studi Pada Mahasiswa Pengguna Laboratorium Komputer STIKOM Surabaya)", STIKOM Surabaya, Hal 43-52
[57]. Yunus, Ishak, Razak (2010). "Motivation, Empowerment, Service Quality and Polytechnic Students' Level of Satisfaction in Malaysia". International Journal of Business and Social Science, Vol 1, No.1, 120-128
[58]. Zaniel Alfian, Sorayanti Utami (2019). "Pengaruh E-Wom Terhadap Keinginan Untuk Membeli Dengan Kepercayaan Merek Sebagai Variabel Mediasi Pada Pengguna Aplikasi Steam Di Banda Aceh", Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vol. 4, No. 1, 2019 Februari: 258-268
[59]. Zendehdel, M, Paim L BT HJ, Bojei JB, Osman S BT (2011). "The Effects of Trust on Online Malaysian Students Buying Behavior", Australian Journal of Basic and Applied Sciences, 5(12) : 1125-1132
[60]. Zeyad M. EM. Kishada & Norailis Ab.Wahab (2015). "Influence of Customer Satisfaction, Service Quality, and Trust on Customer Loyalty in Malaysian Islamic Banking", International Journal of Business and Social Science Vol. 6, No. 11; November 2015
[61]. Zulganef dan Asfia Murni (2008). "Hubungan Kepuasan dan Kepercayaan Mahasiswa Terhadap Lembaga Pendidikan Tinggi Dengan Keinginan untuk Membujuk Calon Mahasiswa Melanjutkan Studi ke Perguruan Tinggi". Jurnal Manajamen Teori dan Terapan I, Tahun 1, No.2, hal 174-190