International Journal of Social Science & Economic Research
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Title:
THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia)

Authors:
Syafrizal, Nasir, Hafasnuddin

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Syafrizal, Nasir, Hafasnuddin
Magister Management Program, Fsculty of Economics and Business, Syiah Kuala University Banda Aceh, Indonesia

MLA 8
Syafrizal, et al. "THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia)." Int. j. of Social Science and Economic Research, vol. 4, no. 6, June 2019, pp. 4519-4532, ijsser.org/more2019.php?id=346. Accessed June 2019.
APA
Syafrizal, Nasir, & Hafasnuddin. (2019, June). THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia). Int. j. of Social Science and Economic Research, 4(6), 4519-4532. Retrieved from ijsser.org/more2019.php?id=346
Chicago
Syafrizal, Nasir, and Hafasnuddin. "THE EFFECT OF ACADEMIC SERVICES AND FACILITIES ON SATISFACTION AND ITS IMPACT ON STUDENT TRUST (Case Study at Faculty of Mathematics and Science, University of Syiah Kuala, Banda Aceh, Indonesia)." Int. j. of Social Science and Economic Research 4, no. 6 (June 2019), 4519-4532. Accessed June, 2019. ijsser.org/more2019.php?id=346.

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Abstract:
The purpose research is to determine the effect of service on student satisfaction, the effect of academic facilities on student satisfaction, the effect of service on student trust, the effect of academic facilities on student trust and the effect of student satisfaction on student trust. The object of research is service, academic facilities, student satisfaction and student trust. The results show that there are positive and significant effects of service on student satisfaction. The service factors are supported by the elements in the dimensions of service quality, such as tangible, reliability, responsiveness, assurance and empathy. They are applied to the Faculty of Mathematics and Science at University of Syiah Kuala and it has gone well, such as there is positive and significant effect of academic facilities on student satisfaction, there is positive and significant effect of service which is supported by dimensions of service quality on student trust, there is positive and significant effect of academic facilities on student trust and there is positive and significant effect on student trust.