References
[1]. Charles M. Futrell, A. Parasuraman, Mark W. Johnston and Jeffrey Sager (1988).
Performance and Job Satisfaction Effects on Salesperson Turnover: A Replication and
Extension. Journal of Business Research, 16 (1), 67-83
[2]. Charles M. Futrell, A. Parasuraman, Mark W. Johnston and Jeffrey Sager (1988).
Performance and Job Satisfaction Effects on Salesperson Turnover: A Replication and
Extension. Journal of Business Research, 16 (1), 67-83
[3]. Christian Homburg and Ruth M.Stock (2004). The link between salespeople's job
satisfaction and customer satisfaction in a business-to- business context: A dyadic analysis.
Journal of Academy of Marketing Science, 32 (2), 144-158
[4]. Christian Homburg and Ruth M.Stock (2005). Exploring the conditions under which
salesperson work satisfaction can lead to customer satisfaction. Psychology and Marketing,
22(5), 393-420
[5]. Christian Homburg, Michael Muller and Martin Klarmann (2011). When does salespeople's
customer orientation lead to customer loyalty? The differential effects of relational and
functional customer orientation. Journal of Academy of Marketing Science, 39, 795-812
[6]. Daniel J. Howard and Charles Gengler (2001). Emotional Contagion Effects on Product
Attitudes. Journal of Consumer Research, 28 (2), 189-201
[7]. Fornell, C. and Larcker, D., (1981). Evaluating Structural Equation Models with
Unobservable Variables and Measurement Error. Journal of Marketing Research, 18, 39-50
[8]. Frederick E. Webster, Jr. and Yoram Wind (1972). A General Model for Understanding
Organizational Buying Behavior. Journal of Marketing, 36 (2), 12-19
[9]. Gomez et al. (2004), Customer satisfaction and retail sales performance: An empirical
investigation. Journal of Retailing, 80 (4), 265-278
[10]. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., and Tatham, R. L. (1998).
Multivariate Data Analysis (5th ed) Upper Saddle River
[11]. Heider F. (1958). The psychology of interpersonal relations. New York
[12]. Henseler, J. et al. (2009). The use of partial least squares path modeling in international
marketing. Advances in International Marketing, 20, 277-319
[13]. Hoffman, D.K. and Ingram, T.N (1992). Service provider job satisfaction and customeroriented performance. Journal of Services Marketing, 6 (2), 68-78
[14]. Hoseong Jeon and Beoonjoon Choi (2012). The relationship between employee satisfaction
and customer satisfaction. Journal of Services Marketing, 26 (5), 332-341
[15]. Hu, Li-tze. and Bentler, Peter M. (1999). Cutoff criteria for fit indexes in covariance
structure analysis: Conventional criteria versus new alternatives. Structural Equation
Modeling, 6 (1), 1-55
[16]. James Boles, Ramana Madupalli, Brian Rutherford and John Andy Wood (2007). The
relationship of facets of salesperson job satisfaction with affective organizational
commitment. Journal of Business va Industrial Marketing, 22 (5), 311-321
[17]. Nguyen Quang Anh, Nguyen Ngoc Tuyen, Pham Quoc Luyen, Nguyen Ngoc Duy Phuong,
Nguyen Thanh Vu, and Huynh Trong Hien (2019). Basic issues about PLS-SEM: Theory
and practice, internal circulation
[18]. Nunnally J.C. and Burnstein I.H. (1994). Psychometric Theory. Journal of
Pyschoeducational Assessment, 17, 275-280
[19]. Phillip Kotler (2001). Principles of Marketing. Statistical book publishers
[20]. Rex B.Kline (2005). Methodology in the social sciences. Principles and practice of structural
equation modeling (2nd ed.). New York, NY, US: Guilford Press
[21]. Saxe, R. and Weitz, B. A, (1982). The SOCO scale: A measure of the customer orientation
of sales people. Journal of Marketing Research, 19 (3), 343-351
[22]. Tran Kim Dung and Tran Hoai Nam (2005). Demand, employee satisfaction and level
associated with the organization. Scientific research for the Ministry, 22-67
[23]. Yingzi Xu and Robert Goedegebuure (2005). Employee satisfaction and customer
satisfaction: Testing the Service-Profit chain in a Chinese Securities firm. Innovative
Marketing, 1 (2), 49-59
[24]. Zeithaml V.A. (1988), Consumer perceptions of price, quality and value: A means-end
model and synthesis of evidence. Journal of Marketing, 52, 2-22