International Journal of Social Science & Economic Research
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Title:
EFFECTS OF FACILITY AND SERVICE QUALITY ON EXPERIENCE VALUE, SATISFACTION, AND BEHAVIORAL INTENTIONS IN AN URBAN THEME PARK

Authors:
Chung-Tai Wu , Ting-Wen Wang

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Chung-Tai Wu1 , Ting-Wen Wang2
1. Department of Tourism & Leisure, Lee-Ming Institute of Technology, Taiwan
2. Department of Food & Beverage, Lee-Ming Institute of Technology, Taiwan

MLA 8
Wu, Chung-Tai, and Ting-Wen Wang. "EFFECTS OF FACILITY AND SERVICE QUALITY ON EXPERIENCE VALUE, SATISFACTION, AND BEHAVIORAL INTENTIONS IN AN URBAN THEME PARK." Int. j. of Social Science and Economic Research, vol. 5, no. 5, May 2020, pp. 1303-1317, ijsser.org/more2020.php?id=88. Accessed May 2020.
APA
Wu, C., & Wang, T. (2020, May). EFFECTS OF FACILITY AND SERVICE QUALITY ON EXPERIENCE VALUE, SATISFACTION, AND BEHAVIORAL INTENTIONS IN AN URBAN THEME PARK. Int. j. of Social Science and Economic Research, 5(5), 1303-1317. Retrieved from ijsser.org/more2020.php?id=88
Chicago
Wu, Chung-Tai, and Ting-Wen Wang. "EFFECTS OF FACILITY AND SERVICE QUALITY ON EXPERIENCE VALUE, SATISFACTION, AND BEHAVIORAL INTENTIONS IN AN URBAN THEME PARK." Int. j. of Social Science and Economic Research 5, no. 5 (May 2020), 1303-1317. Accessed May, 2020. ijsser.org/more2020.php?id=88.

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Abstract:
The study uses multiple regressions to explore the relationships among five constructs: "theme park facilities", "service quality", "experience value", "satisfaction", and "behavioral intention". The results showed facilities to affect experience value more than the effect from service quality. A chain effect from experience value to satisfaction and behavioral intentions were identified. Facilities also affect satisfaction and behavioral intentions much more than the effect from service quality. Demographics differences were also explored though one-way ANOVA, which paved the way for recommendations.

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