References
[1] . Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman.
[2] . Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behaviour. Psychological Inquiry, 11(4), 227-268.
[3] . Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57(9), 705-717.
[4] . Vroom, V. H. (1964). Work and motivation.
[5] . Anderson, J. R. (1983). The architecture of cognition. Harvard University Press.
[6] . Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
[7] . Thomson, D. M., & Tulving, E. (1970). Associative encoding and retrieval: Weak and strong cues. Journal of Experimental Psychology, 86(2), 255-262.
[8] . Tulving, E. (1972). Episodic and semantic memory. In E. Tulving & W. Donaldson (Eds.), Organization of memory (pp. 381-403). Academic Press.
[9] . Dowling, G. R., & Uncles, M. (1997). Do customer loyalty programs really work? Sloan Management Review, 38(4), 71-82.
[10] . Liu, Y. (2007). The long-term impact of loyalty programs on consumer purchase behavior and loyalty. Journal of Marketing, 71(4), 19-35.
[11] . Sharp, B., & Sharp, A. (1997). Loyalty programs and their impact on repeat-purchase loyalty patterns. International Journal of Research in Marketing, 14(5), 473-486.
[12] . Yi, Y., & Jeon, H. (2003). Effects of loyalty programs on value perception, program loyalty, and brand loyalty. Journal of the Academy of Marketing Science, 31(3), 229-240.
[13] . Ariely, D. (2008). Predictably irrational: The hidden forces that shape our decisions. HarperCollins.
[14] . Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-291.
[15] . Loewenstein, G., O'Donoghue, T., & Rabin, M. (2003). Projection bias in predicting future utility. Quarterly Journal of Economics, 118(4), 1209-1248.
[16] . Thaler, R. (1985). Mental accounting and consumer choice. Marketing Science, 4(3), 199214.